Refund policy

We hope you love your Haidley & Co. purchase! If something isn’t quite right, eligible items may be returned within 14 days of delivery for store credit.

To be eligible for a return, items must be unworn, unwashed, unused, and in original condition with tags attached. Items with makeup, deodorant, pet hair, odors, or other signs of wear will not be accepted.

Final sale items cannot be returned or exchanged. For hygiene and safety, certain items such as under-eye patches, personal-care items, and other opened or used products are final sale. Gift boxes are also final sale unless an item arrives damaged or incorrect.

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and photos so we can make it right.