Shipping policy

Thank you for shopping with Haidley & Co. Each order is carefully packed and prepared just for you. Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Business days do not include weekends or holidays. During new collection launches, sales, or other high-volume periods, processing may take slightly longer.

Once your order has shipped, you will receive an email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery location.

Estimated delivery times shown at checkout begin after your order has been processed. Delivery dates are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside of Haidley & Co.'s control may occur.

Tracking Your Order

Tracking information will be sent to the email address provided at checkout once your order ships.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact Haidley & Co. as soon as possible. We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Customers may be responsible for additional shipping costs if an order is returned due to an incorrect or incomplete address.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

Haidley & Co. is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, please contact us and we will do our best to help you determine the appropriate next steps.